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We may collect personal information about you (such as your name, postal address, telephone number and email address) that you provide voluntarily. We use your personal information that you provide to build a personal shopping profile, match you with appropriate health plans, respond to your questions, provide you the specific services you select and send you emails about Site maintenance and updates.
Even if you do not provide us with personal information, we collect non-personal information about your use of our Site.
Like most standard website servers, we use log files, which are files that track how our Sites are accessed and used and what requests are made of our servers. This may include keeping track of internet protocol (IP) addresses, browser types, internet service providers (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to, from and within our Sites.
We may collect non-personal information from you via sources other than the Internet. Such information may include, for example, your responses to surveys we send to you, and other information or questions about your experience with, or questions about, us that you may submit or ask in anonymous form or that we dissociate from any of your personal information.
The personal information we collected that you provided to us over the Internet, directly by telephone, by email, regular mail, use of the "Contact Us" function on "our sites", your responses to surveys, or by phone, from third parties that give your information to us and through other legal means, will be used to provide the services or address any communications that you may have initiated, requested or authorized.
We may use non-personal information for research purposes, and we may provide this information in the aggregate to third parties. For example, we might inform third parties regarding the number of users of our Site and the activities they conduct while on our Site.
Other than the cases described above, we will not release personal information about you to a third party without your consent.
By submitting your personal information to us as part of a request for information about insurance companies and insurance plans, you authorize us to provide that information to various insurance agents, insurance companies and related third parties that participate in our distribution network and operations ("Insurance Providers"). If you submit your personal information to us in order to receive information about insurance companies and insurance plans, we will provide that information to Insurance Providers, based on the specific criteria established by individual Insurance Providers. The Insurance Providers may provide your personal information to their vendors, suppliers and insurance carriers in order to generate price and other information relevant to insurance policies that you have requested, and the Insurance Providers may use the information to contact you directly about your inquiries regarding insurance products.
We use reasonable efforts - such as contractual obligations - to ensure that the Insurance Providers are bound to protect your personal information to at least the degree established in this Policy. Additionally, it is our policy to require Insurance Providers to use reasonably secure means of receiving and processing your personal information.
You should be aware that after an Insurance Provider contacts you directly, any information you provide to the Insurance Provider - which may be duplicative of the personal information you initially submitted through Relative Health - will no longer be covered by this Policy, and you should verify the individual Insurance Provider's privacy policies and practices. Relative Health has no control over these policies and practices. Also be aware that the Insurance Providers may use the personal information they acquire about you from Relative Health in connection with other information they acquire about you (from credit reporting companies, etc.) as well as information you provide them. Relative Health cannot and will not be responsible or liable for any of your personal information that you provide directly to Insurance Providers after the Insurance Provider contacts you or that they acquire from sources other than Relative Health.
In addition to the foregoing uses by Insurance Providers, to the extent permitted by law and regulations, we may share your personal identification information with the following categories of entities and/or under the following circumstances:
Relative Health does not sell, rent or disclose your personal information to third parties for their own marketing purposes except as authorized by and as set forth in this Policy.
We have implemented technology and security policies, rules and other measures to protect the personal data that we have under our control from unauthorized access, improper use, alteration, unlawful or accidental destruction, and accidental loss. We also protect your information by requiring that all our employees and others who have access to or are associated with the processing of your data respect your confidentiality.
"Our Sites" are for general audiences and are not designed or intended to attract children under the age of 13. We do not knowingly collect personal information from any person we actually know is under the age of 13.
"Our Sites" may contain links to other sites. Be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our Site and to read the privacy statements of each and every website that collects personal information.
Certain restricted areas within the Sites (as defined below), such as areas available only to registered insurance agents or marketing partners of Relative Health, may have additional or different terms and conditions with respect to matters addressed in this Policy. If you are granted access to any such restricted areas, you should consult the privacy policies posted on those areas.